Lorencia Smuts
Duct Defense Midwest
Based in Johannesburg, South Africa, Lorencia is our remote Customer Experience Coordinator with a passion for customer service and helping the team stay organized and supported. Her day-to-day work includes responding to customer questions, scheduling and confirming appointments, handling calls, and connecting with clients for aftersales assistance. She enjoys making things feel a little lighter and finding ways to keep things running smoothly. Outside of work, she loves reading, journaling, and outdoor activities with her family.